About Us

Continental Guest Services Corporation (CGS) , and all of our wholly-owned subsidiaries including Golden/Leblang Theatre Ticket Services and Golden-Penn can trace their history back over 100 years to 1894. Since its inception, we have built a reputation for integrity, honesty, and reliability through personal attention to hotel guest needs, ethical handling of all transactions, and seven days-a-week/365 days-a-year guest service.

What We Offer

A complete menu of services, including: theater and sporting event tickets, sightseeing tours, airport transportation, private luxury limousine services, restaurant reservations, and almost any other service in demand by business and vacation travelers.

Our hotel & theater packages are well known for their uniqueness and value. CGS Packages can be customized for any occasion, and can be as simple as dinner with a Broadway show to a multiple-day stay complete with hotel accommodations, theater tickets, dining, sightseeing, and luxury transportation.

CGS limousine and city sightseeing service contractors are selected based upon a commitment to quality and professionalism. Moreover, our policy of complete customer satisfaction remains consistent with the highest standards of the hotel industry.

Tickets - The Continental Guest Services Advantage

Purchasing theater tickets can be a daunting process. Given the array of options to choose from, how can you be sure your ticket services provider is reputable, conscientious, and has a primary interest in addressing your needs, first and foremost?

Before you purchase tickets from anyone, we suggest asking the following questions; see how that company stacks up against the Continental Guest Services advantage:

  • Is the company reliable? Can you depend on them to put you, the customer, first?

    CGS and Golden/Leblang Theater Tickets have been proudly serving the public for over 100 years, and we stand by our time-tested reputation. Once a ticket order is placed through us, customers can be assured those tickets will arrive at their destination, whether that means the hotel, the theater box office, or any restaurant in the theater district.

  • Are they available and easy to reach?

    At Continental Guest Services, you will never see a "Closed Today" Sign. We are available to the public 365 days-a-year, ready to serve our customers' needs.

    We currently maintain a staff of 160 people -- 50 main office staff and 110 agents located at our 33 remote hotel lobby desks throughout New York.

    For questions regarding any of our various services, we can easily be reached at 1-800-BWY-TKTS. Our experienced specialists are at your disposal from Monday to Saturday, 8AM-8PM EST, and Sunday 9AM-6PM.

  • Do they offer good seats, and are they willing to share seat locations before you purchase tickets through them?

    CGS can furnish tickets to just about everything in New York -- either in advance or up until the day of the performance. Since we have access to so many high-quality tickets, customers have close to a 100% chance of having their requests filled for any of the top hit shows. Moreover, a CGS ticket representative will be more than happy to share with you where you will be seated at a particular venue before you purchase the tickets.

  • Do they allow cancellations?

    For a minimal fee, CGS accepts cancellations and exchanges up to 24-hours prior to curtain time. Given our large reserve of tickets, and our numerous locations throughout New York, customers stand an excellent chance of having their tickets re-sold, even within the 24-hour time frame.

  • Do their customers have positive things to say about them?

    At CGS we're committed to providing our customers with the best possible experience - and the results speak for themselves. We frequently hear back from many satisfied customers who are often overjoyed at the service they've received. Visit our customer testimonials section for a sampling of rave customer reviews.

  • Are they experts in the field and are they as concerned about your New York experience as you are?

    Because we specialize in New York events, and have been doing so for so long, our sales staff has deep knowledge of all things New York. So, for example, if you're in need of a recommendation for a restaurant near your show, advice on the best place to sit in a specific theater, or the best shows for young children, we can help. Just ask – we're never more than a phone call away!