Thursday, January 24, 2008

Dear Mr. Moore,

I will be checking in to your hotel tomorrow, January 25 for a long-awaited weekend. I have contacted the concierge desk several times about various things and I wanted to let you know it has been a most pleasurable experience. Lisa has gone out of her way to get me the info I needed in planning my stay. She has even followed up with me via email to make sure of my needs. She deserves special recognition for her exceptional customer service and high quality work. In today’s world, that is hard to find. I really appreciate it and look forward to being a guest in your hotel this weekend.

Warm regards,
Mr. Jerome B

Tuesday, February 05, 2008

Dear Marty, Justin, Nicole (and the rest of the staff that helped us out last week)

Thank you for a highly professional and enjoyable conference for Linde Gas Therapeutics at the Park Central, NY.  From the initial contact through to the final day, everyone was incredibly helpful and made it very easy on myself and the rest of the conference attendees.  This is my first time putting on this type of conference so I am particularly appreciative.  However, even the more experienced conference throwers in our group had compliments on the ease of making arrangements and the level of professionalism.  Justin and the staff where particularly helpful and prompt with all the small (and large) adjustments before and during the week.

A special thanks also goes to Nicole and the team at Continental Guest Services.  She came up with dinner, entertainment and travel arrangements every day/evening of the conference.  All went off without a hitch with rave reviews on the quality of each one.  To think that 2 weeks before the event I had nothing planned and didn’t know who to call.

I have received a lot of compliments on the week.  All are directly due to your team.  I hope we have the opportunity to come back in the near future.

Thanks again,
Martin

Tuesday, December 18, 2007

Hi Mara,

This is Kay from North Carolina.  My seven friends and I just returned from our FANTASTIC trip to NYC, thanks to you.   Everyone was very happy with every aspect of the plans.  I can't thank you enough for all of your help.   It was two days filled with great memories.

We're already talking about next Christmas.  How early would you suggest we start making arrangements?

Happy Holidays to you.
Kay

Thursday, October 18, 2007

Hi Tina,

I just wanted to send you a quick note to say thanks for helping me plan the trip to NY for my parents for my mom’s 70th birthday.  I just received a call from them, on their way home, and they had a FABULOUS time.  The dinner at Alfredo's was fantastic, they absolutely loved Les Miserables and had super seats and the hotel stay was superb.  They even went and treated themselves to lunch at Tavern on the Green today before heading home. 

It was a great treat for my mom and a trip I am sure she’ll really treasure.

Thanks again,
~Rosemarie M

Saturday, September 8, 2007

Hello,

I just wanted to award you for having such a great staff.  I can totally see why your trip advisors have been so positive. I emailed Maureen M because my daughter was visiting later in the month. The suggestions and immediate response was outstanding. What a gem. So many plug along with their jobs with no interest on how their responses are going to affect others. Not so apparently with Maureen.  She gets it. I know from experience its so awesome to have an employee that goes the extra mile to make guests feel special.  I just wanted to let you know, she made me feel special. Your lucky to have her. Our responses are not done, thank gawd she has a sense of humor.

Again you have a gem there.  I hope she is rewarded.  I know I will reward her.

Thank you
Diane S

Thursday, August 23, 2007

Hi Tina!

You are a true professional and the perfect example of what excellent customer service is all about. Thank you for your help and you can count on my business when my wife and I plan our next excursion into New York City. Have a great weekend… Sal F

Monday, July 30, 2007

Dear Mr Moore,

My name is Cristina Fornario, and I am Italian. I often travel for pleasure and this summer my mother and I decided to spend a week in New York and we stayed at Park Central Hotel.

New York is an amazing city, we had a great time, and I must say that my mother and I have to thank a person who works at the concierge: Karen. She has always been very helpful, patient, and precise in giving us directions and useful tips to move around. Karen also provided us with tickets for Hairspray musical at Broadway, and the seats were perfect.

We really wanted you to know that it was a pleasure meeting Karen, and that it is always nice to see someone who works with passion and who welcomes you with a smile.

Best regards.
Cristina

Radisson Lexington Hotel New York

Dear Sir,

I would like to take the opportunity to thank your hotel for the fine service we received while there at our seminar between the dates 26 Feb and 1 Mar 2007.

I would like to acknowledge Anita & Craig at the concierge desk.  They assisted me with coordinating dinner for 23 people via phone and sent me to San martin which was an outstanding restaurant. They also assisted my participants with their many requests.

While it may be expected that your staff would provide this level of customer service I wanted to commend your hotel for having an exceptional group of people.

Best Regards,

Tuesday, January 24, 2006

Hi Kory,

Just wanted to let you know that we had a terrific weekend.  The show was great, food was better, and hotel was nicely located to everything.  Thank you so very much for all your hard work and effort that you put into the package.  I know I had some special circumstances, and you were able to meet and exceed each one of them.  I have already recommended you to two other people, and will continue to do so.  If you would forward me the name and address of your supervisor, I would like to send him/her a letter explaining how accommodating you were. 

Thanks Again for Everything,

Jeff