May 2006

Dear Janet & Nancy – thank you for the lovely tickets to Mamma Mia and the Yankees. We had an awesome time.  It is always nice to meet people with a big smile on their face. 

Thanks,

May 2006

Elizabeth – Thank you s much for arranging the beautiful flowers and chocolate.  My wife’s look on her face when she saw the roses was priceless.  Your efforts have added to our romantic holiday at the Lucerne!

Saturday, February 04, 2006

Anne and Liliana , thank you both for helping me with the details for my
parents stay at the Milford. Your support with the Limo and gift basket
and flowers was so wonderful...

Liliana , I received your phone message....and was so impressed!! Your
customer service is extraordinary!! I teach customer service at my
organization...and will be using my experiences with both you and Anne
as examples for my classes going forward.

Finally, and most importantly to me, my parents were so delighted with
the special care you provided them during their stay at the Milford.
This was an important trip for them. 55 years ago they both worked in
Manhattan, my mother a gift wrapper at Macy's and my father a New York
City cop... They loved New York, but then moved to LI to raise six
children. They worked hard, then moved to Florida in retirement...(like
most good New Yorkers do)...ha ha. Their visit to NY was
magnificent...and YOU both made a difference..

On behalf of my brothers and sisters and myself, thank you, we are
forever grateful.

Next time I'm in NY I will be stopping by to say hello and personally
thank you both.

With appreciation for a great job,

Kathy H

Tuesday, February 07, 2006

HI NICOLE,

JUST CAME BACK FROM NEW YORK, AND WANTED TO TELL YOU THANK YOU.  IT WAS WONDERFUL JUST AS YOU SAID IT WOULD BE, WE ALL HAD A WONDERFUL TIME.  BOTH SHOWS WERE OUT OF THIS WORLD.

THANK YOU

LIZ

Comment Card from Residence Inn by Marriott, February 15, 2006:

Joe, the concierge, helped me get Broadway show tickets that were impossible to get!

Tuesday, November 22, 2005

Mara:

This note is a little late, but I wanted to thank you for making the arrangements for me for the weekend in NYC with my daughter.   The Iroquois hotel was lovely, and the play (Wicked) was the perfect choice for a 16 year old girl.   We enjoyed shopping, eating, museums, and visiting the sites of New York.

I appreciate your service.

Stu

Monday, December 12, 2005 9:32 AM

Friday, November 04, 2005 1:01 PM

I wanted to thank you and your staff for making our recent trip to New York such a wonderful one. We stayed at the Westin NY Times Square and your service representative (I believe his name was Tony) was wonderful. He had some excellent recommendations for theater and tours and his suggestions (which we purchase tickets for) were right on the mark. We saw WICKED and CHICAGO using your services and the plays (though expensive) were fabulous. His recommendation for a two day pass on the double decker red bus was perfect. We used this double decker bus trip to get our bearings and then used it as our primary method of transportation (other than walking) to get around NY. The hop on and off feature saved us on taxi fares and provided us with a quick way to buy our 2 for 1 theater tickets at Seaport Village. Again, our sincerest thanks to your staff for a wonderful job with professional and gratious service.

Sincerely,
Lucinda J.

Thursday, October 20, 2005 8:47 AM

Hi Kory –

I just wanted to drop you a note to tell you my wife and I had an absolutely wonderful time last weekend. In fact, my wife wanted me to let you know that this trip fulfilled a life long dream of hers to see a Broadway show ON Broadway – I guess I just got lucky on that one! The Sheraton was great, the meal at Alfredo’s was fantastic, and Wicked was positively thrilling! I will be more than happy to recommend you and your service to anyone considering a trip to the Big Apple.

Thanks for all your help, and for putting together a truly memorable trip for us.

All the best,
Paul H.

Wednesday, September 28, 2005 9:44 AM

Nicole,

I am sorry for my extended time in emailing you to "THANK YOU" for all that you did for us. We went straight into the hurricane evolution and that has kept us busy as you have seen in the news. The Marines truly enjoyed the bus transportation that you set up for us and it worked out perfectly. The drivers were there everyday on time and kept us on our timeline.

I am sending you something in the mail from the squadron as a token of our appreciation. I know that we will eventually come back that way and I will call upon your services again if you are still there. Again thank you so much for all that you did for us.

MSgt LH

Wednesday, September 21, 2005 12:16 PM

Hi Mara,

I quickly wanted to send you a note about our weekend in NYC--the seats for the show were outstanding and the hotel and its staff were wonderful. Thanks for a job well done--I will not hesitate to use your services again.

Sincerely,

Roseann

Wednesday September 14, 2005 9:33 AM

Dear Mara,

We have just returned from NYC and I wanted to thank
you for helping make our trip a huge success!
Everything went off without a hitch from checking in
at the Westin(which was divine!) to picking up
tickets, the quality of the seats and the shows
themselves! We will most assuredly use your services
the next time our destination is NYC and will highly
recommend Continental Guest Services.com to all of our
friends!

Until the next trip!
Elizabeth Hendrix

Tuesday, September 06, 2005 12:47 PM

Dear Kory:

Hi, Kory! I wanted to thank you very much for helping to make our trip to New York so special. We had the most wonderful time! Everything worked out beautifully. We loved the location of the hotel, its’ proximity to Grand Central Terminal and even the Grand Central Market which was very handy! The shows we saw were amazing. My husband and son thoroughly enjoyed being in Yankee Stadium to watch the Yankees play our Toronto Blue Jays. It was a great day! Please thank your ticket manager as well, Kory. His recommendation regarding the baseball tickets was excellent. The guys were over the moon. My son, Jonathan, just loves being close enough to watch the players on the bench. The perspective they had was outstanding.

Just one point of information for you, there is no parking available at the hotel. All cars are parked off-site at a fee of $48.00 per day. I just wanted you to know because you had mentioned a fee of $40.00.

It had been 24 years since my husband and I had been to New York (for our honeymoon) and we were so thrilled to see how Mayor Giuliani’s hard work has paid off. We will not wait so long for a return trip. If my daughter has her way, we will be back shopping in SoHo in November. What a perfect time.

Kory, I look forward to working with you again soon! All the best to you and thanks.

Best wishes,
Carol (on behalf of the family)

Dear Sir or Madam:

This email is in reference to my pleasant experience dealing with Continental Guest Services at the Westin Hotel in Times Square. I approached one of your agents, Tony, regarding purchasing tickets to the show, Wicked. Speaking to Tony was a great pleasure because of his courtesy, professionalism and knowledge. I am not familiar with obtaining tickets to major Broadway shows, so Tony’s great insight was tremendous and very informative. My stay at the Westin hotel was wonderful, and seeing a major production like Wicked made my trip to New York City complete. I never had the chance to personally thank Tony for all of his assistance, but I would definitely like to inform you of how pleased I am with your company’s services. I will certainly recommend the Westin Hotel and Continental Guest Services to anyone who is planning a trip to New York City. Thank you for all of your help and I am looking forward to using Continental Guest Services in the future.

Sincerely,

Charles
Baton Rouge, LA

Mara,

I've been wanting to write to tell you what a wonderful time we had in NYC. The Waldorf was absolutely beautiful and Mamma Mia was terrific. I can't stop singing Abba music! We had so much fun that we may want to go again in February or March. I'll contact you when we are ready to start making plans so we can go through your group for another package.

Thanks for all you help,
Anita D.

PS: Alfredo's was great also - we would definitely go back there again.

Dear Mara,

I just wanted to thank you once again for helping to arrange such a wonderful weekend. Your assistance was beyond professional and courteous, it was nothing short of remarkable (especially getting us those great seats for "700 Sundays" - an amazing play, I laughed and cried) Everything was perfection!

With great appreciation,
Sarah S.

Please pass our upmost thanks onto Arlene @ The Grand Hyatt Hotel for her excellent service.

It was our first trip to New York and with the help of Arlene our stay went without a hitch. Her happy & informative manner enabled us to cram in all & more that we hoped of New York.

Again Thank-you.

Richard & Debbie
UK

Mara,

Once again let me thank you for all the assistance you gave us booking our hotel and broadway shows. The shows were terrific and the hotel was nice...comfortable beds....terrific location just as you stated. I also appreciate the extra care your office gave us in our time of need.

We had a wonderful time and we will certainly use you again.
I shall recommend you to all our friends.

Have a great day,
Tara

Hi Nicole,

I just wanted to let you know we had a wonderful time in NYC and the Sheraton New York was great!! All the people were wonderful! Spam-a-lot was one of the best shows I've ever seen!

Thanks again for all your help,
Pam F :)

I wanted to take a moment to say a few kind words of appreciation for the efforts made by Mara over the last few weeks, in handling the booking of our upcoming family trip to New York.

She has been quick, courteous and thorough, and has made the whole experience to-date positive and enjoyable. In the last few days, we faced changes in dates and even the possibility of having to cancel, and Mara provided all the information and options in a supportive way. And, she also managed to score superb tickets to "Phantom", one of the anticipated highlights of our trip.

I appreciate the opportunity to say "thanks for a job well done", and am recommending your organization's services to everyone I know who is interested in a visit to your excellent city.

Regards,
Phil
Quebec CANADA

Hi Nicole

I thought I would just drop you a quick note now we have returned home to the UK to thank you for all your help in organising the limo, theatre and helicopter ride for us. The seats at the theatre were wonderful and the helicopter ride was a once in a life time experience. With the help of you and all the staff at the Roosevelt Hotel it made our trip to New York very special and hopefully we will come back soon both to New York and the Roosevelt

Many thanks again
Richard M

Nicole,

Thank you for your help with our NYC trip. I have told many of your expertise. Our seats were fabulous, and our hotel fantastic. Please let me now of any great deals that you get in the future as well as anything that I could do for you.

Sincerely,
Brenda

Hi Mara, back from our trip from NY. It was awesome but soo hot and humid! The Broadway show and seats were fantastic and turned out to be one of the highlights of our trip. Disney doesn't do anything half way, even the theatre was beautiful. So memorable and great hotel, good service, nice bed and clean. Thanks again for helping us make our 10th Anniversary unforgettable.

Mae C.
Winnipeg, Manitoba, Canada

Hello Kory:

Just wanted to let you know how pleased we were with the hotel, bus tour tickets and the tickets to Spamelot. The seats were wonderful and the play was great. The Roosevelt was beautiful and the staff and service were excellent. The weather was wonderful (which I know you didn't do), but the help you gave me and the job you did booking and helping me to plan my trip was excellent.

Although my husband has been, I had never been to NYC and was worried about the accommodations and trying to obtain tickets from a reputable company. Since my husband was so busy, I had to help out and thank goodness I found Continental's website and you. I will never forget your help and will definitely book my next NYC vacation through you. I have also not stopped telling people about NYC and your company, it was a wonderful experience.

Well, you have a great summer and I hope to be back again at Christmas, but definitely next spring. Bravo to you and Continental and thanks again for all your help.

Sincerely,
Lisa L.

Hi, Nicole!

We got home and want to go back!! We loved NYC! Thank YOU for all your expertise and help! We felt we had the best of everything for the little time we had! The dinner cruise was just the perfect way to end our stay! We met several people (a couple from NYC and another from Georgia!) which lent great conversation to the excellent dinner. And the farewell to Lady Liberty and her lighted torch was emotional to all on board.

The play was great...the ‘loop’ tours were just what we needed...and of course, the cruise...what more can I say?

Again, thank you for all your help and wonderful guidance. I am sorry we did not get to meet. You were on the telephone with customers both times we came to the tour/play reservation windows...maybe next time.

Linda

I'm sure you don't remember me, but you purchased four tickets for me in the Orchestra section of the show Forty Second Street. I just wanted to thank you, the seats were just perfect. Not to close and not to far, and the play was fantastic.

Thank you for the help.

Wayne A.

Dear Michelle,

Please forgive the lateness of this note, and the method. A letter will be forthcoming.

Thank you so very much for planning a most splendid weekend for our little group. The Grand Hyatt was spectacular, and “Wicked” now ranks among our favorite shows. The seats were great, and your assistance was invaluable. I will elaborate more in my letter. In the meantime, thank you for everything.

Appreciatively,
Rena

I had to write you to tell you how wonderful Michelle is. She helped me by getting a Hotel/Theater/Dinner package for a wedding gift that I needed to give to my friends.

She was sweet, helpful, warm and got me exactly what I wanted. She was so wonderful, that whenever I spoke to her, it was if I had known her forever.

She has marvelous candor, something that is a rare commodity when it comes to dealing with the public. I felt as if I was talking to my friend. Whatever my lingo was, she understood it and because of that, my friends were ecstatic with their gift. She was so easy to deal with and extremely knowledgeable on what she does.

She deserves praise. Thank you for having her in the position she's in!

Laurie

From Marriot Courtyard hotel comment card, 12/18/04:

I would like to nominate JC & Cathy (concierges) for recognition of their special service. They were friendly, helpful, and knowledgeable. Several times they went above and beyond to make our stay in NY enjoyable. Their smiles & attitudes were contagious – so unlike many concierges we have encountered in the past.

Jeff & Cynthia R.

Hi Mara:

Just wanted to let you know we had a great weekend in the Big Apple. Everything was perfect! The tickets to the Lion King were perfect! Great seats and the show well as you know wonderful! Thanks so much! Will call you again on our next trip to New York!!

Most Sincerely,

Michelle and Nicholas

P.S. The concierge at the Hotel could not have been nicer, older gentleman. He gave Nicholas a souvenir NYC watch which he loves!

January 9, 2004

I am writing to you to compliment the services of Michael at your concierge desk. I have stayed at the Marriot Eastside several times, and several times he has assisted me in securing tickets to the theater and arranging various dinner reservations. During my last trip to the US he went beyond the call of duty to secure us tickets to The Producers. He followed up 3 times with the ticket agent over the course of the weeks between my two visits to the hotel in order to locate the tickets.

Michael is a great asset to your organization and I want to thank him for such excellent service.

Best Regards,
Bruce